Welcome to Review Nest (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you use our services, including our website, messaging tools, and reputation management platform.
1. Information We Collect
We collect information to provide our services effectively and securely. The types of information we may collect include:
a. Personal Information
Name, email address, phone number, and business name
Billing or payment details (if you purchase our services)
Login credentials for your Review Nest account
b. Business Information
Customer contact lists you upload (for review requests or communication campaigns)
Business reviews, ratings, and feedback data
Social media or business listing links you connect to our platform
c. Technical Information
IP address, browser type, and device details
Activity logs related to your account (such as campaign performance or delivery reports)
2. How We Use Your Information
We use your information to:
Deliver and manage your reputation management and messaging services
Send automated review requests, reminders, and notifications
Provide access to dashboards, analytics, and reports
Process billing and manage account subscriptions
Improve platform performance and customer support
Comply with applicable laws and regulations
We do not sell, rent, or trade your data with any third parties.
3. Data Ownership
You retain complete ownership of all customer data you upload into our system. Review Nest acts solely as a data processor, meaning we manage and store the data only for the purpose of operating your campaigns. We will never contact your customers directly or use their information for any purpose outside your account’s configurations.
4. Data Protection and Security
We use strong security measures to keep your information safe, including:
Secure servers and data encryption
Encrypted data transmission (SSL/TLS)
Access controls and authentication procedures
Although no system is entirely risk-free, we actively monitor and update our systems to maintain a high level of protection.
5. Data Retention
We retain information for as long as necessary to provide our services or meet legal obligations. You may request data deletion or account closure at any time by contacting [email protected].
6. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to:
Improve user experience
Track website performance
Remember preferences and settings
You can control or disable cookies through your browser settings.
7. Third-Party Tools
We may integrate with trusted third-party providers to deliver certain services such as:
Messaging, email, and phone communication systems
Payment processors
Analytics and marketing tools
Each provider handles your data according to their own privacy policy and compliance standards.
8. Your Rights
You have the right to:
Access the data we hold about you
Request correction or deletion of your information
Withdraw consent for data processing (where applicable)
We may occasionally update this Privacy Policy to reflect new practices or legal requirements. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our services means you accept the revised policy.
10. Contact Us
If you have any questions or privacy concerns, you can reach us at:
